Refund policy

At artivio.vip, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Items may be returned within 30 days of delivery, provided they are unused, in their original condition, and with all original packaging included. To begin a return, please contact our support team with your order details so we can provide you with instructions for sending the item back.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to your original method of payment within 5–10 business days, depending on your bank or payment provider. Please note that shipping costs are non-refundable, and customers are responsible for covering return shipping fees unless the product arrived damaged or incorrect.

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos and order information so we can arrange a replacement or a full refund at no additional cost to you.

Custom or personalized items are not eligible for return unless they arrive damaged or defective.

Our goal is to make your experience with artivio.vip smooth and worry-free, so if you have any concerns about your order, do not hesitate to reach out to our support team.